Your customers are
telling you what to build.
Every conversation is feedback. AnyDialog analyzes all your chats to find patterns: common questions, knowledge gaps, sentiment, and friction points. Use that data to improve your product, content, and support.
Conversations
1,247
↑ 12%
Avg Response
2.3s
↓ faster
Gaps Found
8
Fix →
Top unanswered questions
What are your payment options?
asked 23 times
Do you offer bulk discounts?
asked 18 times
Return policy for electronics?
asked 12 times
Live dashboard with conversation metrics and gap detection.
You're sitting on a goldmine of customer feedback. You just can't see it.
Every day, your customers are telling you what they want. But that feedback is scattered across conversations, lost in logs, invisible to your team.
Without AnyDialog
- ✗ Conversations are logged but nobody reads them — unstructured, too many, too time-consuming
- ✗ You miss patterns: the same question asked by 50 different people
- ✗ Product team has no idea what customers actually need
- ✗ You find out you have a knowledge gap only when support gets overwhelmed
With AnyDialog
- ✓ Dashboard shows top questions, top friction points, and trending topics automatically
- ✓ AI detects patterns: 47 people asked about pricing, 23 asked about integrations
- ✓ Export conversations, filter by topic, sentiment, or time period
- ✓ Spot knowledge gaps and fix them before they become support tickets
Example scenario
Industry: SaaS, ~60 people
A SaaS team had no idea what their customers actually wanted. Features were built on hunches. And then the support team would get hammered with the same question over and over — like "Can I export to CSV?" — and they would find out 6 months later that 40% of customers needed it.
How AnyDialog solves this scenario
The team enables Insights on the agent and starts watching the dashboard. Within a week the patterns emerge: dozens of customers ask about CSV export, Salesforce sync and multi-language support. The roadmap shifts immediately, prioritizing what customers actually need rather than what the team thought they needed.
How it works
Let your customers guide your roadmap.
Conversations flow in
Your agent handles conversations naturally. Every message is analyzed in real-time.
Conversations
1,247
↑ 12%
Avg Response
2.3s
↓ faster
Gaps Found
8
Fix →
Top unanswered questions
What are your payment options?
asked 23 times
Do you offer bulk discounts?
asked 18 times
Return policy for electronics?
asked 12 times
AI detects patterns
Asks the same question 5 times? Knowledge gap? Negative sentiment? AI flags it automatically.
You act on the data
Fix knowledge gaps, adjust strategy, improve content, or prioritize features. Make data-driven decisions.
company-faq.pdf
2.3 MB
product-catalog.docx
1.1 MB
www.mycompany.com
return-policy.txt
45 KB
Key capabilities
Everything you need to understand your customers through conversations.
Dashboard overview
See total conversations, response rate, resolution rate, and top questions at a glance.
Top questions report
What are your customers asking? See the top 50 questions ranked by frequency.
Knowledge gap detection
AI flags questions your agent couldn't answer — prioritize what to add to your knowledge base.
Sentiment analysis
Track satisfaction and frustration — see which topics drive negative sentiment.
Search & filter
Filter conversations by keyword, sentiment, source, date range, or resolution status.
Export & integration
Export conversation data and insights to CSV, Slack, or your BI tool.
This feature works on
Turn conversations into insights.
See what your customers are telling you. Build what they actually want.