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Customer Support — Healthcare & Services

Your customers don't wait for office hours.
Neither should your answers.

For clinics, professional services, and any business where the same ten questions arrive every single day — and nobody has time to answer them for the hundredth time.

Available at 11 PM, on weekends, on holidays
Answers from your own documents only
Staff freed to focus on real patients

Monday morning at the clinic

Same day. Two very different realities.

Without AnyDialog

8:30 AM. You unlock the front desk and the voicemail light is already blinking. Six messages from last night — all asking the same things. Does your clinic accept Unisalute insurance? What do I need to bring for a blood test? Are you open on Saturday? You open your inbox. Twenty-three emails. Most are variations of the questions you answered last Thursday. And the Thursday before that. Your receptionist spends the first two hours of every morning doing this. Meanwhile, Mrs. Bianchi has been on hold for fourteen minutes because she actually needs to reschedule a specialist appointment. By noon, five one-star Google reviews have appeared. "Nobody ever picks up the phone." "I sent an email three days ago and still no reply." You know the answers. You just ran out of time to give them.

With AnyDialog

8:30 AM. You open the dashboard. Your AI agent handled 89 conversations over the weekend. Patients asked about insurance, preparation protocols, Saturday hours, prescription renewals. Every single one got an accurate answer, instantly, from your own documentation. Your receptionist sits down to a quiet inbox. The calls that do come in are real — people who need a human. Mrs. Bianchi reaches a person in under a minute. The specialist appointment gets rescheduled. She leaves a five-star review. The agent flagged three questions it could not fully answer. You read them, update your knowledge base in five minutes, and those gaps disappear forever. The system gets smarter every week without extra work from your team.

Features powering this use case

Three capabilities that cover the full support lifecycle.

Accurate Answers

Train the agent on your own PDFs, pages, and protocols. It answers only from what you taught it — no invented procedures, no hallucinated prices.

AI Agent Online
Do I need to fast before my blood test?
Yes. For a standard metabolic panel you should fast for 10-12 hours beforehand. Water and medications are fine. Do you need to book an appointment?
shipping-policy.pdf
Type a message...
Learn about Accurate Answers

Multichannel Deployment

One knowledge base, every channel your patients already use. Add the widget to your website, then enable WhatsApp — same answers everywhere.

your-store.com
Welcome to Our Store
AI Agent
Hi! How can I help you today?
Do you ship to Italy?
Type a message...
Powered by AnyDialog
Learn about Multichannel

Insights & Gap Detection

When the agent cannot answer, it flags the question. You see exactly which topics need better coverage — so every week your agent improves automatically.

Insights

Conversations

1,247

↑ 12%

Avg Response

2.3s

↓ faster

Gaps Found

8

Fix →

Top unanswered questions

What are your payment options?

asked 23 times

+ Add

Do you offer bulk discounts?

asked 18 times

+ Add

Return policy for electronics?

asked 12 times

+ Add
Learn about Insights

What actually changes

24/7

Always available

Weekends, evenings, public holidays. Patients get accurate answers when they actually need them — not when you happen to be at your desk.

<3s

Average response time

Compared to hours by email or minutes on hold. The agent responds instantly, every time, with no queue.

80%

Repetitive queries resolved

Staff no longer answer the same twenty questions. They focus exclusively on the complex cases that genuinely need a human being.

Deploy on the channels your patients use

One agent. Every surface. Website chat, WhatsApp, Telegram, phone, and a shareable link.

Plans for customer support

Start free. Upgrade as your support scales.

Plan Price Knowledge Sources
Starter Recommended
€49/mo
€39/mo annual (save 20%)
Get started
Professional
€149/mo
€119/mo annual (save 20%)
Get started
Business
€299/mo
€239/mo annual (save 20%)
Get started
Enterprise
€599/mo
€479/mo annual (save 20%)
Get started

Ready to stop answering the same question twice?

Build your first AI support agent in under 10 minutes. No code. No credit card. Cancel anytime.